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Terms & Conditions

► For Booking:

The Booking can only be made to Rosanta Travel's office by email  and  emails has - Our travel experts will contact you with a detailed itinerary and quotation as soon as possible.

► Children Policy:

 Infant (baby) under 80 centimeters high, sharing bus’s seat, or bed the same with their parents will be free of charge.

♦ Children from 80 centimeters to 95 centimeters high, 70 % charge of adult price.

♦ Children from 1 meter high and above will be charged as the same as adults

► Deposit & Payment Policy:

I. For Deposit:

Transfer of deposits will be required within 3 days after your service is confirmed. Failure to pay for your payment may result in the automatic cancellation of your booking.

A deposit of 30 to 40%  of the cost total of your service will be required  transfer to us! Once we receive your deposit it is understood that you have booked your services with us.

II. For Remaining Balance:

The remaining balance of the cost total of the tour will be paid after arrival in Hanoi.

III. Payment Methods:

Please select one of your preferred methods of payment (depend on your convenience) as below:

1) Payment via the online payment transfer site of us.

2) Payment via Western Union Bank - Global money transfer services.

3) Payment via MoneyGram Bank - Global money transfer services.

4) Payment by Bank Transfer

► Visa:

Visa are required for Vietnam, Cambodia and Laos. Visa exemptions for 30 day maximum stays, apply to selected passport holders of certain countries. Visa for Cambodia and Laos can be obtained prior to departure in your own country and can also be obtained on arrival through one of the international airports or land borders. Vietnam visa MUST be obtained from your country of residence PRIOR to your arrival. It is highly recommended you allow a minimum of 10 working days for Vietnam visa processing. The timely acquisition of a valid visa and other official travel documents remains your responsibility. Please note if you leave and re-enter any country that requires a visa you may need to obtain a multiple entry visa for that country.

► Visa On Arrival:

Is now available to book online and pick up on arrival. Do not forget that Rosanta Travel can arrange Visa on arrival service to save your time, just ask. Please also take note that most countries in Asia, including Vietnam insist that passports are valid for at least six months after date of entry into their country.

► Personal Insurance:

Medical facilities across Asia are often unable to provide the full range of medical services that are available in developed countries, making evacuation a requirement in many non-life threatening medical situations depending on your country of travel. The costs of evacuation as well as international standard care are usually extremely high. In the most serious emergencies, travelers may not be capable of authorizing payment for an appropriate medical response that is urgently required.

This may delay or prevent the provision of critical and possibly life-saving medical attention. This is the reason it is a condition of travel we require that all travelers are adequately covered by travel insurance prior to arrival. Insurance should cover personal accident and medical expenses, evacuation and repatriation, baggage loss, and cancellation or curtailment of holiday at a minimum. Your insurance details must be supplied to us at the time of booking or no longer than 10 days pre departure.

► Travel Insurance:

Rosanta Travel has responsibility to buy travel insurance with the highest feedback to 10,000 USD during the tour, the term and conditions of travel insurance must comply with the contract between Rosanta Travel and Insurance Company.

Please note, Rosanta Travel reserve the right, acting in our sole discretion, to cancel bookings with no refund if a traveler arrives with no insurance coverage. This protects both the traveler and Rosanta Travel. If there is a circumstance you are unable to provide this information in the time required, we must be advised immediately to avoid unnecessary cancellations. In the event insurance is not obtained on arrival Rosanta Travel reserve the right to cancel the booking with no refund.

Luggage – Your baggage should be clearly labeled at all times. Luggage limits on airlines are strictly enforced. Some flights booked through Rosanta Travel - domestic and international, have a luggage limit of 20 kilograms per person. You may be required to carry your own luggage at times where porters are not available, you should be capable of carrying your own bags on and off trains, and up and down stairs. If you are doing a lot of shopping during your travels, it may be necessary for you to forward any excess to the city where your journey concludes, or ship purchases directly to your home.


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